Video Watermark RemoverRefund eligibility and request process for Video Watermark Remover purchases
2026/08/15
For a paid Video Watermark Remover plan or credit pack, you may request a refund within 7 calendar days of the original purchase when less than 50% of the credits included in that purchase have been used. Mandatory consumer rights that apply where you live are not limited by this policy.
Renewal charges, duplicate charges, failed entitlement delivery, and unauthorized transactions are reviewed individually. A refund may be denied where the purchased credits were substantially consumed, the request is abusive or fraudulent, or the transaction is outside the eligibility period, except where law requires otherwise.
Email [email protected] with the order or transaction identifier, purchase email, and a short explanation. Do not send full card, bank, or account credentials. We normally acknowledge a complete request within 2–3 business days.
If a payment was recorded but the entitlement was not granted, say so in the request. We will verify the payment provider event, order record, and credit ledger before resolving it. Please avoid opening duplicate checkouts while an order is under review.
Approved refunds are sent to the original payment method through Stripe or PayPal. Provider and bank processing time is typically 5–10 business days after issuance and may vary by region. Associated unused credits or subscription access will be removed. If more credits have already been consumed than remain available, the account may be placed on a risk hold while the balance is reconciled.
Canceling a subscription stops future renewals but does not automatically refund prior charges. Provider disputes or chargebacks are handled under the provider process and may temporarily restrict the related account while investigated.
Questions: [email protected].
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This policy is not legal advice and should be reviewed by qualified counsel for applicable consumer law.